Refund policy

To place a refund, return or exchange request for an order placed with Treasure Valley Farm Shop, You would need to contact Treasure Valley Farm Shop via email at  by phone at 5134864912 or by accessing your account with Treasure Valley Farm Shop.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you..

Refund, returns or exchanges request is accepted up to 30 days from the date of placing the Order with Treasure Valley Farm Shop. We may grant extensions to this period for some special cases and Products at its discretion.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read the terms carefully before making a request with Treasure Valley Farm Shop. In case of misunderstandings between the Treasure Valley Farm  Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to Treasure Valley Farms error when you need to contact Treasure Valley Farm Shop